Contact Us

See below everything you need to know to resolve your issues quickly

To ensure that issues are resolved as efficiently as possible, please follow these steps in order:

1. Use the Ticket System: For a structured and methodical resolution process, please create a ticket in our ticketing system (H-User ID / U-User ID and password required for login). This is the preferred method for receiving quick responses.

2. Email Support: If the ticket system is unavailable, you can contact us via email.

3. For urgent Issues in Active Courses: Problems occurring during an active course session are considered emergencies. In such cases, you may also use our hotline to reach us directly.

Find us

SAP UCC
Friedrich-Ludwig-Bauer-Straße 5
85748 Garching

Call us

+49 (0) 89 954 539 160

Mon-Fri
08:00-18:00*
*Exceptions: Please see the overview of public holidays below

This phone number is for emergencis only, please consider using the UCC Service Desk instead

Write us

support@ucc.tum.de



Please use this option in case you cannot access the UCC Service Desk

Go to

SAP UCC TU Munich Portal

to check out our services and offerings

*Public Holidays in Bavaria, Germany 2025

  • 01.01.2025 (Wednesday) – New Year
  • 06.01.2025 (Monday) – Epiphany
  • 04.03.2025 starting 12 am (Tuesday) – Shrove Tuesday
  • 18.04.2025 (Friday) – Good Friday
  • 21.04.2024 (Monday) – Easter Monday
  • 01.05.2025 (Thursday) – Labor Day
  • 29.05.2025 (Thursday) – Ascension Day
  • 09.06.2025 (Monday) – Whit Monday
  • 19.06.2025 (Thursday) – Corpus Christi
  • 15.08.2025 (Friday) – Assumption Day
  • 03.10.2025 (Friday) – Day of German Unity
  • 24.12.2025 (Wednesday) – Christmas Eve
  • 25.12.2025 (Thursday) – Christmas Day 
  • 26.12.2025 (Friday) – Day after Christmas
  • 31.12.2025 (Wednesday) – New Year’s Eve