Open Positions

We are looking forward to receiving your application for the open position(s).

Wissenschaftliche/r Mitarbeiter/in (m/w/d)

im Bereich Unternehmenssoftware mit Schwerpunkt Cloud Operations

Wir suchen zum nächstmöglichen Zeitpunkt wissenschaftliche Mitarbeiter/innen, die im Bereich Unternehmenssoftware mit dem Schwerpunkt Cloud Operations eine Promotion. (Stand 07.06.2022)

Zur Stellenausschreibung

Wissenschaftliche/r Mitarbeiter/in (m/w/d)

im Bereich Enterprise Software und Data Intelligence

Wir suchen zum nächstmöglichen Zeitpunkt wissenschaftliche Mitarbeiter/innen, die im Bereich Enterprise Software und Data Intelligence eine Promotion anstreben. (Stand 03.05.2022)

Zur Stellenausschreibung

Guided Research/MA/BA

Practical Steps towards Support-Ticket-System automation in a small-and-medium sized enterprise (SME)

Providing technical support for own IT related products is an integral part of software developing or software providing companies. For this purpose, most companies provide their customers support ticket systems, in which users can create incident tickets describing their problem or request. In this context, several research projects have already been completed at the chair for Information Systems and Business Process Management (I17).

Now, these results shall be centralized and merged. The aim of this Guided Research is to screen the already achieved results, extract key-findings, contextualize these in the bigger context of scientific literature and to write a paper presenting these key-findings that shall be handed in for publication at one of the bigger IS conferences.

(State 24.03.2022)

More information